We only accept returns in cases of products bearing obvious manufacturing defects. If the product you have received contains obvious defects, we will return it for free and we will fully refund you. However, it is very rare to encounter obvious defects on products that have been shipped. All our products are handcrafted in using premium leathers and materials. In addition, we thoroughly inspect each product and only ship items that meet our quality standards. Our products get also carefully packed to ensure they arrive in a perfect shape.
- Returns can only be made if the product has never been used, and is complete with all its original packaging, and only in the case of obvious manufacturing defects. As this is a handmade product, defects are not deemed to include characteristics such as slight inconsistencies in colour, minor leather imperfections or small marks on the shoe due to their artisanal manufacture.
- It is not possible to return shoes for wrong size. For this reason, we highly recommend to measure feet and order try-on samples after placing the final o
- The Customer acknowledges that the images shown on the Website might be different to reality: pictures, 3D rendering and photos of the shoes may not represent the actual appearance of the final product.